FREQUENTLY ASKED QUESTIONS

Find clear answers, thoughtfully crafted to enhance your experience.

General

What sets your brand apart?

We design high-performance ski apparel with a luxury aesthetic, crafted to deliver technical excellence on the slopes and timeless elegance off them.

How do I choose the right size?

Each product page includes a size guide. For additional guidance contact us..

Can I share feedback?

Yes! we value your opinion. Reach out anytime at shopdesk@kelly.ski

Orders & Payments

How do I place an order?

Simply add items to your bag and check out securely online.

What payment methods do you accept?

We accept major credit cards and secure digital payments such as Paypal and Apple pay.

Can I change or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to help. Contact us immediately at shopdesk@kelly.ski

Shipping & Delivery

Do you ship internationally?

Yes, we deliver across the UK and throughout Europe, including countries such as France, Italy, Germany, and Spain. Delivery times and costs are calculated at checkout.

How long will my order take?

Standard delivery within the UK and Europe typically takes 5–10 business days, depending on the destination and courier. For those seeking speed, express options are also available for faster arrival.

Will I have to pay customs duties?

Any duties or taxes are clearly shown at checkout for full transparency.

Returns & Exchanges

What is your return policy?

You may return unused items within 14 days of delivery. For details, see our page Returns and Exchanges

How do I start a return?

It’s quick and easy via our our page Returns and Exchanges

What if my order is damaged?

Every piece is carefully checked before shipping, but if something arrives damaged, contact us right away  at shopdesk@kelly.ski

Care & Quality

How should I care for my ski apparel?

Always start with the care label—it's your garment’s instruction manual.

Turn the piece inside out and secure all fastenings (zippers, buckles, belts) before laundering. This helps protect delicate embellishments and technical fabrics.

Wash gently, with like colours, using a mild detergent—cold water is preferred.

For optimum preservation, especially for coated or insulated items, professional cleaning is highly recommended.

How do I care for down-filled pieces?

Gently flatten and smooth the garment after washing.

Lay flat to dry—or tumble-dry on low with dryer balls—shaking periodically to restore loft and even fill distribution.

Are your products truly technical?

Absolutely. Each piece is crafted with performance-driven fabrics—offering water resistance, insulation, breathability, and flexibility—while maintaining a refined, luxury aesthetic built to endure alpine conditions.

Stores

Where can I find a boutique?

Please use our Store Locator to discover our locations worldwide.

✨ Still need assistance? Our customer care team is here to help: shopdesk@kelly.ski